Answers to your questions.

Where can I get help with Online Banking?

Contact our Online Banking Customer Support Center toll-free at 1-888-201-9534. Representatives are available 24 hours a day, 7 days a week to assist with Online Banking questions. The Online Banking Customer Support Center is closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

I just registered for Online Banking. When will I be able to log in and start using it?

As soon as you have completed the registration process, you will have immediate access to Online Banking. For business customers, the registration verification process is usually completed within two business days.

I have entered all the correct information to register for Online Banking, but I keep getting a system error message. What should I do?

This message usually indicates that the password criteria have not been met. Confirm that the password you are entering meets the criteria. If you continue to experience any issues when registering for Online Banking, contact our Online Banking Customer Support Center at 1-888-201-9534.

Can I register for Online Banking using the mobile app?

Yes. You may complete the user registration for Online Banking using our mobile applications.

I have a joint account with my spouse. Do we both have to register to use Online Banking?

Each account owner must register separately for Online Banking. The user registration requires information that is unique for each individual, such as social security number, and this information is used to verify your identity when you contact our Online Banking Customer Support Center.

What if I’m having trouble signing in to Online Banking?

If you are experiencing difficulties signing in to Online Banking, check here for information on the most common sign in problems.

How do I reset my password?

If you have forgotten your password, the “Forgot Password” feature will verify your identity using your personal authentication information. You will then be permitted to change your password and receive immediate access to your accounts. Reset your password now.

What are the password criteria for Online Banking?

Your password must be from 8 to 32 characters in length and must include three of the following four criteria:

• upper case letters (A – Z)
• lower case letters (a – z)
• numbers (0 – 9)
• symbols ( `!@#$%^&*( ) _+ = – {}|’; : /. , ?)